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As The Toner Turns
A California phoner offered Jean a "free test cartridge." All she had to do was supply a list of printers and her name. Over the next 2 months, more than $1800 of overpriced toners arrived. When Jean tried to return them they were refused. After weeks of harassing calls her company was put in for collection.

Bob, who never ordered more than two cartridges at a time mysteriously ordered 12 toners over the phone. The cartridges were so inferior that his manager didn't want to wait for Bob to return from vacation and tried to return them himself. First he was told they could not be returned. Then he was told that there would be 40% restocking fee. When he persisted Bob's boss was offered "Another 19 inch color TV" if he would keep the cartridges - after the bill was paid.

We learned about Marty after doing numerous repairs on his company's printers. It seemed odd that Marty wasn't interested in comparing prices or the cost of the unnecessary repairs. Turns out he was getting free phone sex from a "toner phoner pro" with every overpriced order.

Frank refused to use remanufactured toner cartridges because he was paying almost the same price for new OEM cartridges. The problem was that Frank was buying bootlegged remanufactured cartridges in OEM boxes. When the cartridges started failing Frank's supplier told him they couldn't take them back because the manufacturer does not accept returns.
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